Best Trans Private Limited — Privacy Policy

Effective Date: September 16, 2026

Best Trans Private Limited (“Best Trans Private Limited”, “we”, “us”, or “our”) operates the Best Trans mobile application and website at bestrans.com.pk.

This Privacy Policy explains how we collect, use, store, and share information when you use the Best Trans application and related services.

By using Best Trans, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use Best Trans, we may collect the following information.

1.1 Account Information

When you register or use an account, we may collect:

• Full name
• Phone number
• Email address
• Password or authentication information
• Profile photo
• Account type and account details

1.2 Location Information

Best Trans Private Limited uses location information to provide logistics and transportation services.

We may collect:

• Precise device location
• Current location
• Pickup location
• Delivery location
• Driver location
• Location information associated with a booking

For drivers, location information may be used to provide live or updated vehicle/driver tracking and to help customers monitor transportation services.

Location permissions are controlled through your device settings.

Some Best Trans features may not function correctly if location access is disabled.

1.3 Photos and Camera

Best Trans Private Limited may request access to your device camera or photos.

This may be used for features such as:

• Uploading a profile photo
• Uploading images related to bookings or logistics services
• Providing information or documentation required for transportation services

Camera or photo access is used only when the relevant feature requires it.

1.4 Booking Information

When you create or manage a transportation booking, we may collect:

• Pickup address
• Delivery address
• Vehicle type
• Booking date and time
• Cargo or shipment information
• Driver or vehicle information
• Booking status
• Booking history
• Related service information

1.5 Device and Technical Information

We may automatically collect certain technical information, including:

• Device type
• Operating system
• App version
• IP address
• Device identifiers
• Network information
• Crash reports
• Diagnostic information
• App usage information

1.6 Analytics Information

Best Trans Private Limited uses Firebase and Google Analytics technologies to understand how users interact with the application, diagnose technical problems, improve functionality, and measure application performance.

Analytics information may include information about app interactions, device information, usage patterns, and technical events.

1.7 Notifications

Best Trans Private Limited may send push notifications relating to:

• Booking confirmations
• Booking updates
• Driver/vehicle status
• Delivery updates
• Account information
• Important service announcements

You can control notification permissions through your device settings.

1.8 SMS Communications

Best Trans Private Limited may use SMS communications to provide service-related messages, including account verification, booking updates, notifications, or other communications related to requested services.

2. How We Use Your Information

We may use information we collect to:

• Create and manage your Best Trans account.
• Authenticate users.
• Process transportation and logistics bookings.
• Connect customers with drivers or transportation providers.
• Provide pickup and delivery services.
• Display locations and routes.
• Provide driver and vehicle tracking.
• Communicate booking and delivery updates.
• Send SMS and push notifications.
• Provide customer support.
• Process and manage booking history.
• Improve application functionality.
• Analyze application usage and performance.
• Detect and prevent fraud, misuse, or unauthorized activity.
• Maintain application security.
• Troubleshoot technical problems.
• Comply with applicable legal requirements.

3. Location Data

Location data is an important part of Best Trans’s logistics functionality.

Customer location may be used to help determine pickup or service locations.

Driver location may be used to provide vehicle/driver tracking and transportation status information.

Where location access is required, Best Trans will request the appropriate permission from your device.

You may revoke location permission through your device settings. However, certain features may become unavailable or less accurate.

4. How We Share Information

We may share information when necessary to provide Best Trans services.

Drivers and Transportation Providers

Information necessary to fulfill a booking may be shared with the relevant driver, vehicle operator, or transportation provider.

This may include:

• Customer name
• Phone number
• Pickup location
• Delivery location
• Booking information
• Relevant cargo or service details

Service Providers

We may use third-party service providers for services such as:

• Cloud hosting
• Authentication
• Analytics
• Crash reporting
• Maps and location services
• Notifications
• SMS communications
• Technical infrastructure

These providers may process information on our behalf to provide their services.

Legal Requirements

We may disclose information when reasonably necessary to:

• Comply with applicable law.
• Respond to lawful government requests.
• Comply with court orders or legal processes.
• Protect the security or rights of Best Trans, users, or others.
• Detect or investigate fraud, abuse, or security incidents.

5. Google Maps

Best Trans Private Limited uses Google Maps and related Google mapping services to provide maps, routes, locations, and transportation-related functionality.

Information processed through Google Maps may be subject to Google’s applicable terms and privacy practices.

6. Firebase and Google Analytics

Best Trans Private Limited uses Firebase services and Google Analytics to support application functionality, analytics, diagnostics, and performance monitoring.

These services may process technical and usage information according to their respective terms and privacy policies.

7. Data Security

We use reasonable technical and organizational measures designed to protect your information against unauthorized access, alteration, disclosure, loss, or misuse.

However, no internet-based system or electronic transmission can be guaranteed to be completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide Best Trans services.
• Maintain your account.
• Maintain booking and transaction records.
• Provide customer support.
• Meet legal and regulatory obligations.
• Prevent fraud and abuse.
• Resolve disputes.
• Enforce our agreements.

When information is no longer required, we may delete or anonymize it, subject to applicable legal and operational requirements.

9. Account Deletion

You can request deletion of your Best Trans account.

Account deletion is available through the Best Trans application.

You may also submit an account deletion request through:

Delete Account

When an account is deleted, we will delete or anonymize associated personal information where reasonably possible and where retention is not required for legal, security, fraud prevention, dispute resolution, or other legitimate purposes.

Information that must be retained under applicable law may be retained for the required period.

10. Your Privacy Choices

Depending on applicable law, you may have rights to:

• Access personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of certain information.
• Withdraw certain permissions.
• Request information about our processing of your data.
• Object to or restrict certain processing where legally applicable.

You may also control permissions such as location, camera, photos, and notifications through your device settings.

11. Children’s Privacy

Best Trans Private Limited is not intended for children who are below the minimum age required to use the service under applicable law.

We do not knowingly collect personal information from children without appropriate authorization.

If you believe that a child has provided personal information to Best Trans, please contact us.

12. Third-Party Services

Best Trans Private Limited may use third-party services to operate and improve the application, including Google Maps, Firebase, Google Analytics, SMS providers, cloud services, and other technical service providers.

Third-party services may have their own privacy policies and terms.

We encourage users to review the privacy practices of relevant third-party services.

13. International Processing

Depending on our service providers and technical infrastructure, your information may be processed or stored in countries other than your country of residence.

Where applicable, we take reasonable measures to protect personal information during such processing.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

When changes are made, we may update the Effective Date and, where appropriate, notify users through the application or website.

Your continued use of Best Trans after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us.

Best Trans Private Limited
Website: bestrans.com.pk
Email: info@bestrans.com.pk